| Customer Features |
Administrator Features |
Security |
General |
128-Bit SSL Encryption
128-Bit SSL Encryption
Give your customers the peace of mind with our secure ordering system and customer information management.
The Merkatis ecommerce solution maintains the security of customer and business data with sophisticated support for SSL, credit card encryption, and customer data management.
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User Accounts & Permissions NEW!
User Accounts & Permissions
Create unlimited administrator accounts and set permissions to maintain different content and have access to certain reports.
Give yourself full control by creating an administrator account with full permissions. Then, create user accounts for your entire staff, by allowing and restricting access to certain areas of our system.
For instance, the staff member in charge of order fulfillment will be the only one allowed access to the order fulfillment pages, the shipping manager will have sole access to the shipping management pages, etc.
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Built-in Integration w/ Merchant Accounts using Authorize.NET
Built-in Integration w/ Merchant Accounts using Authorize.NET
Our software seamlessly integrates with Authorize.NET to provide real time credit card processing on your site.
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Product Listing & Searching |
Inventory Management |
Downloadable Products NEW!
Downloadable Products
Starting with Merkatis Commerce 4.0, you now have the ability to add electronic products for download.
Provide your customers with instant access
to content they have purchased; from E-Books and digital music files to applications or
document files. When mulitple attributes are present, the system even allows you to upload separate files for all possible attribute combinations, allowing the customer to create his or her own customized file.
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Unlimited Departments, Categories, Products
Unlimited Departments, Categories, Products
Our software system allows you to create unlimited products, and categories and subcategories so that you can easily organize your store.
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Product Reviews & Ratings System NEW!
Product Reviews & Ratings System
Allow your customers to write reviews and rate your products. Customer reviews provide fresh, relevant content that improves your search engine ranking while ratings establish authenticity for potential customers.
Customers can create their own reviews for and rate products on a scale from one star to five. The reviews can also be evaluated by other customers.
Choose between manually approving reviews, or allowing reviews to be added automatically without approval.
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Full Product Detail Customization
Full Product Detail Customization
Merkatis is the only ecommerce solution to offer so much control over your inventory! There are short and long descriptions, product keywords, up-sell information, discount information, and more. The shopping cart software also allows you to add attributes to your products which gives you complete control over color choices, size information, custom options, and personalized merchandise.
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Create Your Own Calendar & Events NEW!
Create Your Own Calendar & Events
Add custom events to any day of the calendar and even schedule multiple events on the same day. Display all events within the summary calendar view or on a seperate event details page. Each event is fully searchable.
Calendar pages can be useful for displaying product release dates, in-store events, etc.
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Manage Order Confirmations for Customers, Merchants & Vendors
Manage Order Confirmations for Customers, Merchants & Vendors
Customize each e-mail that Merkatis sends. From the look to the content, you have complete control over your store's identity. You can configure the e-mails differently for order notification to you, your vendor, and your shopper, using our Microsoft Word-style HTML Editor.
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Shopper-configurable Product Display
Shopper-configurable Product Display
Give your shoppers a choice of how many items they want to see on each page in the category listing and search results pages. We will remember their selection every time they come to the website so they only need to set their preference once. Of course, they may change their selection at any time with the handy choice list on every page.
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Manage Country, State & Local Tax Rates
Manage Country, State & Local Tax Rates
Specify the correct tax rates based on countries, states and even local zip codes, allowing for the exact tax rate to be automatically calculated based on a customer's location.
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Multi-functional Attribute Types
Multi-functional Attribute Types
Our system supports elaborate attribute handling. There are 3 main types of attributes you can setup, but there are also several settings in terms of display mode for each.
Merchant Defined Attribute - The customers can choose from fully customizable options of a product.
Customer Defined Attribute - This type of attribute is a free type text field. We allow either a single line text field or a multi-line text field to be chosen for this attribute.
Image or Document Upload Attribute Type - This type of attribute allows customers to upload their own files. You set the file types that may be uploaded with a product.
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Advanced Order Search
Advanced Order Search
Keep on top of your orders with a glance. With the Advanced Order Search, you can search and sort orders by date, payment or ship status, order type, and more.
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Attribute Rules
Attribute Rules
Our system supports complex custom attribute rules. Enhance the power of our attribute types by adding conditional logic with our easy to use non-technical administrator console. The power of this is endless.
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Fully Customizable Menus
Fully Customizable Menus
The menu structure is easy to manage and allows you to customize your store to meet your current and future needs. Unlimited menu systems are supported so that there can be many ways to browse your site.
You have the option of either creating your own custom menus, or let our system generate menus based on your product and category structure.
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Simple & Advanced Search
Simple & Advanced Search
Each page will include a basic search box which can be used to search your store. Our software system also offers an advanced search that allows your customers more options to find the product they are looking for.
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Manage Price Groups
Manage Price Groups
Apply discounts and other criteria to entire price groups. You're in complete control of every aspect of your web store.
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Soundex™ ("Sounds Like") Searching
Soundex™ ("Sounds Like") Searching
In addition to the popularity ranking system, the searching of our system, incorporates state-of-the-art speech patterns recognition. If your user types in "fone" to the search, "phone" and "home" results will be returned as they both sound similar to "fone". Additionally, misspellings will be corrected to some extent. If the user types in "kyte", "kite" will be found.
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Volume Pricing
Volume Pricing
Set up volume pricing to give your customers incentive to purchase multiple quantities of a particular item. You can discount multiple items by a set amount, or a percentage of the price.
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Popularity-ranked Searching
Popularity-ranked Searching
Every time a user purchases a product on the website, the product's popularity ranking increases. Whenever a user performs a search on the website, if no products are returned then the most popular products will display so that your users will never have a blank page in front of them.
In addition, when results are displayed for the searches, the most popular products will display first matching that criteria. This will allow your users to find the most interesting products first, rather than having to wade through pages of results to find products of main stream interest.
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Customer Specific Pricing
Customer Specific Pricing
Set up customer specific pricing to give a customer or group of customers a discount on the products sold at your store. Quickly set up an employee or preferred customer discount program.
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Merchant-managed Content Pages
Merchant-managed Content Pages
Create an unlimited number of custom content pages for your site. Our rich text content management system allows you to quickly and easily update and add new pages to your site.
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Shopper Specific Pricing
Shopper Specific Pricing
For frequent shoppers or wholesale shoppers, you can set up custom pricing for anything in your store. Whether it's your entire inventory or just one product, category, manufacturer, or vendor, you have full control over what discount you offer to which customers. You may set up a discount percentage from the original price or a markup percentage based on your cost.
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Unlimited Images For Each Product
Unlimited Images For Each Product
Each product on the software system can have multiple images. Showcase all the features of your product by uploading multiple angles and views. You can also add custom text for each image to supply further detail.
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Attribute Templates
Attribute Templates
Customize your own attribute templates for easy of use for other products. When setting up similar products in many cases they will often have the same options available. Creating a template first allows you to save time and the template can be applied to any product and as many times to each product as you wish.
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Customizable Image Descriptions
Customizable Image Descriptions
Each product image in the software system has a description field associated with it. This allows you to explain to your customers exactly what they are seeing.
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Inventory Tracking
Inventory Tracking
Keep track of inventory with our software system. You customers will be able to see that a product is currently out of stock. You can elect to allow a user to backorder a product or not. The system can even be set up to send you an e-mail alerting you that a product is reaching low stock levels. When an item is out of stock or an item is low in stock, a custom graphic can be defined to display on the product details page drawing more attention to these scenarios. For product attributes (variants) all combinations can be made allowing you to specifiy unique SKU's.
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Flash-based Image Zooming
Flash-based Image Zooming
All images are easily zoomed in for a closer look using our proprietary zoom technology. You can zoom in, zoom out, and drag the image around the screen to pinpoint exactly the spot you want to see close up.
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Microsoft Access Integration and Bulk Import Tool
Microsoft Access Integration and Bulk Import Tool
Our software system allows you to easily export and import all of your products to a Microsoft Access database. Easily add, and update product options. Then effortlessly synchronize your online store with the updated information.
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Dynamic Tabs
Dynamic Tabs
Easily create as many or as few tabs as you wish to give greater details on your products. Changing tabs happens with AJAX technology so there are no page refreshes involved. All tab content is easily managed from our Microsoft Word-style HTML Editor so you don't need to know HTML to create great looking tab content full of graphics and dynamic links or tables.
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QuickBooks Integration
QuickBooks Integration
The system has the ability to be integrated with the QuickBooks online accounting software to export all of the system's information quickly and efficiently.
NOTE: This feature is optional and incurs an additional fee.
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Checkout & Payment |
Analytics & Reporting |
Google Checkout NEW!
Google Checkout
Give customers the option to use Merkatis’ intuitive secure checkout process or the fast, convenient and safe Google Checkout. Customers that already have a Google Checkout account simply sign in, using payment and shipping information stored in their account. Customers who do not yet have an account can easily create one.
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Sales Reporting
Sales Reporting
Customer sales are calculated and a sales graph is generated. Sales can be viewed based on a variety of time frames and will allow you to see when the majority of your customers are making their purchases.
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Multiple Payment Options, i.e. credit card, PayPal
Multiple Payment Options, i.e. credit card, PayPal
Merkatis makes online shopping easy because it is equipped to accept payment from a variety of sources:
- Real-Time Online Credit Card Ordering
- Offline Credit Card Processing
- PayPal Funds Transfer
- Phone and Fax Orders
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Customer Conversion Reporting
Customer Conversion Reporting
Customers who visit your site are counted and compared to the number of customers who also make a purchase. This information can be used to determine how many of your visitors are finding what they are looking for and making the purchase.
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Registered and Unregistered Shopper Checkout
Registered and Unregistered Shopper Checkout
Our system supports both registered shopper and unregistered shopper quick checkout.
Your shoppers can choose to create an account for easy checkout the next time they visit. We will create them an address book and allow them to set preferences on the website as well as receive email newsletters. Those shoppers that don't want to create an account will have no problem checking out as well.
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Site Search Report
Site Search Report
Every time a customer enters a search term on your site it is added to the site search report. Use this report to determine what your customers are looking for, and to direct marketing activities.
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Running Shopping Cart Total
Running Shopping Cart Total
Customers can easily keep track of the total price of all of their products using the cart summary on each page.
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View Unfinished Orders in Real-time
View Unfinished Orders in Real-time
Customer information is collected during the checkout process. If for any reason the customer decides not to go through with the order the information collected is saved in the unfinished orders report. Use this report to contact customers to find out why they didn't complete the order process. This can turn visitors into customers.
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Automated Confirmation Emails
Automated Confirmation Emails
Set up and customize all automated emails that our system sends out. Using dynamic tags to insert custom information such as customer name, shipping info, product purchase info, and much more can be easily controlled from our non-technical administrator console.
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Affiliate Report/Payments
Affiliate Report/Payments
Offer an incentive to affiliates! Merkatis makes it easy to track sales and reward your affiliates for sending their traffic your way.
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Payment by Fax & Phone
Payment by Fax & Phone
Customers who would prefer to fax their orders will find the order summary page makes it very easy for them to fill in their information and print a copy of their order ready to be faxed.
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Customer Management
Customer Management
The customer management section allows quick and easy access to customer information. Search customers and track order history all in an easy to use interface.
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E-Coupons & Gift Certificates
E-Coupons & Gift Certificates
Create and send out coupons for use on your store. Coupons can be limited to certain products or vendors. Allow customers to purchase gift certificates for use at your store. As an added security measure, coupons and gift certificates can be assigned to particular customers.
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Best Sellers Report
Best Sellers Report
The best sellers report will give you details about which products are selling the best and can be used to decide which products should be promoted.
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Gift Wrapping & Gift Cards
Gift Wrapping & Gift Cards
If you decide to offer gift wrapping our software system will offer the customer the opportunity to select a personal message to include with each gift. You can also charge an additional fee for this service.
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Visitor Summary
Visitor Summary
The visitor summary provides an overview of the unique visitors, average purchase amounts, and transaction totals for a specified date range. Additionally the system allows certain IP addresses to be excluded for more accurate site reporting, allowing addresses such as your own not to affect calculated site traffic.
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Page Visit Summary
Page Visit Summary
This report will allow you to view the number of page views that each product or category has received based on a date range that you specify.
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Account Options |
E-Mail Management |
Customer Address Book
Customer Address Book
Each customer can have multiple addresses defined in their address book. Once an address is set up future orders will be as easy as selecting their address.
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Fully customizable HTML E-Mail Creation Utility
Fully customizable HTML E-Mail Creation Utility
You can configure and design your own e-mails without knowing any HTML programming. Use our Microsoft Word-style online editor to create a great looking HTML-based e-mails, to keep your shoppers in the loop. Our e-mail system is fully automated to send out e-mails in the following events:
- Welcome message when a customer first creates an account
- Confirmation when an order is placed
- Confirmation when an order has shipped
- Sending users their forgotten password
- Sending a product page URL or a wish list to a friend
- Notification of a low-stock item in your inventory
- Sending promotional emails to customers
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Wish Lists
Wish Lists
Allow your customers to create and send out wish lists to their friends and family. A useful tool for birthdays and holiday shopping.
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Dynamic Tags for Names, Products, Prices, etc.
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Order Tracking
Order Tracking
Customers can access their accounts anytime after placing an order, and view their order details, shipment status, etc.
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Promotional HTML E-mail Utility
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Reordering Products
Reordering Products
Customers can re-place their orders as many times as they want, even after previous orders have already been processed and shipped.
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Integration with Constant Contact®
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Shipping Options |
Shipping Management |
Multiple Shipping Options (UPS, USPS, FedEx, etc.)
Multiple Shipping Options
Customers have multiple shipping carriers available to them. Our current options are:
- UPS
- United States Post Office (USPS)
- FedEx
- DHL
- Canada Post
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UPS Online® Tools NEW!
UPS Online® Tools
With UPS OnLine® Tools, you and your customers have a whole new set of shipping options at your disposal, including:
- Real-Time Shipment Tracking
- Real-Time Shipping Rates
- Signature Tracking
- Address Verification
- Shipping Labels
- and much more....
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Shipping to Multiple Addresses
Shipping to Multiple Addresses
Customers can choose to split up a single order and ship the items to multiple addresses. This allows your customers to make one transaction even if they need to ship to multiple addresses. You can choose to charge an additional fee for each address.
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Real-Time Shipping Rates
Real-Time Shipping Rates
Shipping rates can be calculated in real time based on the size and weight of the product allowing you to more accurately collect shipping charges. Our software can also add a dollar amount or a percentage to the real time rates to guarantee a profit on shipping.
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Premium Shipping
Premium Shipping
You can charge an additional amount for premium shipping and put priority customers at the front of the line. When searching through new customer orders you can choose to view only orders with premium shipping.
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Weight-sensitive Product Attributes
Weight-sensitive Product Attributes
Product attributes can add additional weight to your product to make the real time shipping rates as accurate as possible.
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UPS Address Verification
UPS Address Verification
Let our system verify the correct shipping and billing addresses for you, based on the address listing in the UPS database.
NOTE: This option is available only if you select UPS as your exclusive shipping carrier
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Drop Shipping Support
Drop Shipping Support
Sell products without keeping an inventory. Drop shipping will send an e-mail to your vendor notifying them that a product has been purchased, and where this product should be shipped.
The system also supports multiple vendors for each order. If the customer places an order that includes multiple vendors, each vendor will be sent a detailed list of the items they supply.
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Value Based Shipping
Value Based Shipping
Shipping fees can be configured to use desired carriers and methods using the total purchase price as the determining factor in the shipping rates.
We allow for a tiered methodology so that, for example:
- A total of $0-$49.99 incurs a $5.00 shipping fee
- A total of $50.00-$75.00 incurs a $10.00 shipping fee
- etc...
This can be configured differently for each shipping method chosen.
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SEO & Marketing |
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Google Analytics
Google Analytics
The system allows merchants the ability to utilize an existing Google Analytics account, a product designed to help produce better search results and track page usages.
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Custom META information for each product, category, etc.
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Keyword-rich URLs
Keyword-rich URLs
Using advanced URL rewriting technology, our system makes all your product, category, and content-managed page URLs keyword-rich which is one of the most important features of a fully search engine optimized website.
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Cross/Up-selling for Each Product
Cross/Up-selling for Each Product
Each product in our software system can be associated with other products in your store. Cross selling allows you to suggest additional products the customer might be interested in purchasing. These products will be displayed on the product page so they can easily be viewed by the customer.
Upselling allows you to show the customers the other options that are available to them instead of the current product. The Upselling page is displayed after the customer adds the product to their cart. The page gives them the option to purchase the Upsell product, or to just continue to the cart with their original product.
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Product, Vendor or Storewide Sales
Product, Vendor or Storewide Sales
Set up discounts and sales for particular products, vendors or for your entire store. Attract sales by pairing a storewide sale with a promotional e-mail.
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Affiliate Tracking & Commission Module
Affiliate Tracking
Our software allows you to create and manage an unlimited number of affiliates. Each affiliate will have a unique URL to access your site. Affiliates can be paid a standard commission or a percentage of the total sales from their leads. Reports can be generated to display details about commissions owed and paid for each affiliate.
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Email A Friend
Email A Friend
Details for any of the products in your store can be e-mailed to your friends by simply entering the e-mail address and an optional personal message.
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